VIRTUAL CARE
What’s eligible for virtual care and what’s not?
Canadians age 16 and up may participate in Virtual Care, however eligible conditions, services and coverage may vary
Yes
These conditions ARE eligiblefor virtual care
  • Acne
  • Acid Reflux
  • Allergy Symptoms – Nose/Eyes
  • Asthma flare up
  • Birth Control or Plan B
  • Bug Bites, Impetigo, Ringworm
  • Cankers in Mouth
  • Do I need to come in?
  • Cold Sore(s)
  • Coughing
  • Ear Ache
  • Eye infection, Pink Eye or Styes
  • Follow-Up for Emphysema, Diabetes and Hypertension (High Blood Pressure)
  • Skin Issues
  • Gout Flare Up
  • Head Lice
  • Hemorrhoids
  • Herpes (genital) Recurrence
  • Poison Ivy
  • Questions about my current ongoing condition
  • Rash or Skin Condition
  • Review of Recent Lab Results
  • Prescription Renewal
  • Referrals (Specialist and Allied Health such as Physiotherapy, Massage Therapy or Psychologist)
  • Requisition for Blood Test, X-Ray, Ultrasound
  • Sick Note
  • Routine STI testing
  • Shingles
  • Sinus Infection
  • Sore Throat
  • STI symptoms
  • Toenail or Fingernail Infection
  • Urinary Tract Infection (UTI) symptoms
  • Weight Loss
  • WSIB Form 8 (Initial Report) completed for a Minor Workplace Injury
Nope
These conditions ARE NOT eligiblefor virtual care
  • Controlled substance renewal or prescription including narcotics
  • Abdominal pain
  • Chest pain
  • Conditions that require a Breast, Pelvic, Genital. or Rectal exam
  • Cuts that would reasonably require stitches (longer than 1cm)
  • Acute or new psychiatric crises or symptoms
  • Under 16 years of age

    • This service is not intended for emergency situations.

    For any emergency symptoms including:

  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Allergic reaction
  • Choking
  • Altered state of consciousness
  • Head or neck injury

    • Call 9-1-1 or go to your local emergency department.

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What is telemedicine?

Telemedicine is a form of receiving clinical care via phone or video calling. This type of care is also referred to as Telehealth, remote care, or virtual care. For video calling, you can use the Taiga.health website and register. For a phone call, you can use your landline or cell. With Taiga telemedicine, get treatment from your doctor remotely, from anywhere.
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